Refund Policy Overview
Our policy is valid for a period of 30 calendar days from the date of the purchase. If you are not satisfied with the service, you can ask for a refund. A pro-rated refund will be issued for the unused portion of the services. If the period of 30 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Service malfunctions or doesn’t work as described
If the conditions listed above are not met, we reserve the right not to issue a refund. It’s important to keep in mind that there is often a difference between a service that doesn’t work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using our website form.
This document was last updated on June, 2022